On July 22, 2010 President Barack Obama signed the Dodd-Frank Wall Street Reform and Consumer Protection Act. The purpose of the legislation, in the wake of the worst years of the Great Recession, was to make the financial system in the U.S. both transparent and accountable. A cornerstone creation of the law, the Consumer Financial Protection Bureau (CFPB), has, in the ensuing two years, taken steps to force credit card companies and other financial institutions to deal more fairly with customers.
Epidemic Levels of Credit Card Debt
Although economic historians will debate for years the real sources of the recession and the continued weak economy in this country, the high load of revolving credit card debt carried by consumers is undeniably a major factor. At the end of 2011, there were more than a trillion credit cards in circulation in the U.S. with the average American household carrying credit card debt in excess of $15,950. The only greater source of debt in this country is that held by recent graduates with unpaid student loans.
Arguably, Americans are addicted to swiping the plastic, an addiction the card companies themselves foster with attractive low interest and balance transfer incentives that carry a host of hidden fees. The longer a card issuer can keep a customer paying on an existing balance the better. These companies get rich on the high interest paid on those balances and on the fees they charge over the life of the account.
What Does the CFPB Do?
The CFPB was created to ensure that financial products and services better serve the people who use them daily. This includes not only credit cards, but also mortgages and other types of loans. Prior to its creation, there were seven federal governmental agencies that dealt with aspects of consumer protection, but none had authority to oversee the entire market.
The CFPB’s oversight authority includes large banks and credit unions as well as “non-bank financial institutions.” These entities include private mortgage lenders and services, debt collectors, payday lenders, credit reporting agencies, and private student loan companies. None of those institutions have been regulated previously. They are major providers of credit in the U.S., and they represent an industry rife with hidden fees, undisclosed fines, and practices that are both unfair and deceptive.
Shocking Abuses Against Consumers
Some of the “standard” procedures with which consumers have dealt in the past are nothing short of shocking. For instance, almost 20 million Americans use payday lenders. Those companies charge, on average, $16 for every $100 loaned over a two week period. That equals a 400 percent annual percentage rate. When borrowers miss payments, huge penalty fees kick in and trigger a virtual debt / fee cycle that leaves most borrowers much worse off than when they walked in the door.
Delinquent consumer debt in the U.S. exceeds $1 trillion. These people have faced outright predatory behavior on the part of collection agencies that engage in open harassment in seeking payment. Additionally, the government estimates that 1 in 5 Americans have fallen prey to some kind of financial scam. The CFPB was created to address these issues and more, and is considered one of the signature achievements of the Obama administration.
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